Possible benefits of using ICT tools in co-creation process

Authors: Ina Šuklje Erjavec, Vita Žlender

To effectively use all the ICT potential it is important to understand co-creation in its broader sense: as a process that includes all stages of POS development and addresses all types of related collaboration activities, such as involving end users (citizens) and other relevant stakeholders, sharing information and local knowledge, collaborating on data gathering, expressing opinions, needs, wishes and values, defining priorities, visions and aims, working on decision making as well as placemaking with different participatory planning and co-design activities and comanagement (Šuklje Erjavec, 2017; Šuklje Erjavec & Ruchinskaya, 2019).

As further next step towards better understanding the possibilities for co-creation, we developed the following structure of the possible use of different ICT tools. It explains the type of function and way of integration in the process of planning and design, place making, place management and community engagement.

FOR EXPERTISE WORK – technology for supporting spatial development processes

>in the process of spatial planning and design, digital tools could be used to better:

  • Understand, analyse and evaluate spatial and social state of the art faster, more deeply and comprehensively
  • Assess and evaluate proposals more transparently
  • Develop more transparent solutions, scenarios and models
  • Present solutions more understandably and efficiently for non-experts (hardware and software)
  • Perform sharing, co-production, co-creating, co-designing between experts and with stakeholders

FOR PLACE FUNCTIONING – technology in place & technology supporting the use of place

>in the process of place making, digital tools could increase:

  • Responsiveness and adaptability of place
  • Communication about place and within place
  • Orientation and access to information
  • Attractiveness, usability and playfulness of place
  • Identity and recognizability of place
  • Personalization and individual creation possibilities
  • Education possibilities
  • Research possibilities, etc.

>in the process of place management, digital tools could increase

  • Monitoring – environmental and spatial quality
  • Maintenance feedback (sensors, mobile apps, platform)
  • Work coordination
  • Traffic management
  • Cultural content management
  • Technical management
  • Maintenance management
  • Information management, etc.

FOR COMMUNITY ENGAGEMENT – technology for supporting community engagement

>to raise awareness and increase involvement of the community, digital tools could increase the effectiveness of:

  • Information collection, sharing and management
  • Social communication, interactivity and networking management
  • Public involvement and participation
  • Co-creation process management
  • Construction of community capacity and common issues and goals


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